Refund and Returns Policy for Jewel Gleamm
Effective Date: January 16, 2025
At Jewel Gleamm, we strive to provide high-quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and in the original packaging with all tags and labels attached. Any signs of wear, alteration, or damage may affect eligibility for a refund.
- Non-Returnable Items: Personalized or customized anklets, gift cards, and items marked as final sale are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@jewelgleamm.com or call us at 909-432-1624 within 30 days of receiving your item. Provide your order number and the reason for the return.
- Return Approval: Once your return is approved, we will provide detailed instructions and the return shipping address.
- Ship the Item: Package the item securely in its original packaging and ship it back to us. You are responsible for return shipping costs unless the return is due to a defect or incorrect item. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Issue a Refund: Process a refund to your original payment method within 5-7 business days.
- Notify You: Send you an email confirmation once your refund has been processed.
Please Note:
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- If the returned item is not in its original condition, a deduction may be made from the refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@jewelgleamm.com or call 773-796-7749 within 7 days of receiving the item. We will arrange for a replacement or refund, including covering return shipping costs if the product is found to be defective.
6. Cancellations
- Before Shipment: If you need to cancel your order and it has not yet been shipped, please contact us immediately at 773-796-7749 or email info@jewelgleamm.com. If the order has already been shipped, you will need to follow the return process for a refund.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Jewel Gleamm
Street: 4523 Bel Meadow Drive, Los Angeles, California,United States.
Phone number: 909-432-1624
Email: info@jewelgleamm.com
Website: jewelgleamm.com
